Help

Support

Tour Expense

Need help? Email support@thetmtoolkit.com and we'll get back to you — usually within a day.

Common questions

How do I get my crew set up?

From a tour's Info screen, copy or share the submission link (or let them scan the QR code). Crew members tap it, land straight on the submission screen, and don't need to create an account or log in.

How does receipt scanning work?

Take a photo of the receipt and tap "Scan with AI." The vendor, amount, and date fill in automatically — review them, fix anything that's off, and submit.

How do I cancel my subscription?

Subscriptions are managed through Apple, not in the app itself. Open the Settings app on your iPhone → tap your name → Subscriptions → Tour Expense, and you can cancel or change your plan there.

How do I delete my account or download my data?

In the app, go to Settings. Download My Data exports every tour's expenses, per diem entries, and receipt photos. Delete Account removes your account immediately and fully erases the underlying data within 14 days.

Something's not working — what do I do?

Email support@thetmtoolkit.com with a description of what happened and, if you can, a screenshot. Include your app version (found in Settings) so we can track down the issue faster.

Other resources